Privacy Policy

1. Collection of Personal Data
We gather personal information when you use the website, such as browsing activity, account creation, order placement, or contacting customer support. This may include contact details, order and payment records, account data, communication history, and technical information like IP address, device type, and browser details.

2. How Information Is Used
The data collected is used for the following purposes:

  • Managing orders, payments, returns, and refunds.
  • Handling customer service requests and communication.
  • Improving website performance and functionality.
  • Meeting legal and regulatory obligations.
  • Detecting and preventing fraudulent or unauthorized actions.

3. Data Disclosure
Personal data is only shared when required with:

  • Third-party providers assisting with website operations and maintenance.
  • Payment gateways and fraud detection services.
  • Logistics and delivery companies.
  • Legal authorities, when required by applicable law.

We do not sell or rent personal information. Any international data transfers are handled with appropriate safeguards.

4. Payment Processing
Payments are handled through secure external providers. We do not store complete payment card details on our systems.

5. Hosting Platform
This website operates on Shopify, which processes certain data on our behalf in line with its security and privacy standards.

6. Cookies and Tracking Technologies
Cookies and similar technologies are used to maintain site functionality, analyse traffic, and improve user experience. Users can adjust cookie preferences through their browser settings.

7. Legal Grounds for Processing
Personal data is processed based on contractual necessity, legal obligations, legitimate interests, or user consent where applicable.

8. Data Storage Period
Data is kept only for as long as necessary to fulfil operational, legal, or contractual requirements, after which it is securely deleted or anonymized.

9. User Rights
You have the right to:

  • Access your stored personal data.
  • Request corrections to inaccurate information.
  • Request deletion of your data.
  • Restrict or object to certain types of processing.
  • Receive your data in a transferable format.
  • Withdraw consent when processing is based on consent.

10. Data Protection
Security measures are applied to help protect personal data from unauthorized access or misuse. However, no method of transmission or storage is completely secure.

11. Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on the website and will become effective once published.