Useful Information to Explore
Review our frequently asked questions below for details
Can I cancel my order?
Orders will only be cancelled before processing has started. Cancellation requests should be submitted by email to info@keldwick.com. Orders that have already entered processing must follow the procedures outlined in the Return and Refund Policy.
What should I do if my order is delayed?
In these situations, shipments may require up to three additional business days beyond the estimated timeframe. If your order has not arrived after this extended period, please contact info@keldwick.com.
How do I start a return?
To begin a request, contact info@keldwick.com within the allowed period (30 days). Please include the order number, item information, reason for the request, and any relevant images. Returns sent without approval will not be accepted or processed.
What conditions must items meet to be returned or exchanged?
To qualify for a return or exchange, items must meet the following conditions:
- The item must remain unused and in its original condition.
- All included packaging, components, and accessories must be returned.
- The item must not show signs of wear, washing, or modification.
Is there a shipping fee?
Free shipping is applied to all orders, and no shipping fees are added during checkout.
What is the time limit for submitting a return or exchange request?
Return or exchange requests must be submitted within 30 days from the delivery date. Requests received after this period are not eligible for review.